1. Return Period
Customers may request a return within 30 days from the date the order is received. Return requests submitted after 30 days may not be accepted.
2. Return Requirements
To be eligible for a return, products must meet the following requirements:
1. The item must be unused and in the original condition.
2. The product must include original packaging, accessories, and any included materials.
3. The item must not show signs of use, damage, modification, or improper handling.
4. Customers must provide order information and contact us before sending any return shipment.
3. Return Address
Address:
4025 N SHERIDAN RD, CHICAGO, IL 60613
4. Return Shipping Responsibility
Customers are responsible for return shipping costs when the return is requested due to personal reasons, incorrect ordering, preference changes, or other non-quality-related reasons.
We will be responsible for return shipping costs if the product received is defective, damaged, incorrect, or caused by an error from our side.
5. Return Processing
After receiving and inspecting the returned product, we will process the return request and determine eligibility according to this policy.
6. Refund Processing Time
Approved refunds will be issued within approximately 3 business days after the return has been approved and processed.
7. Refund Method
Refunds will be returned to the original payment method used during checkout. Processing times may vary depending on the customer's payment provider.